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General Terms And Conditions

For Services & Products Supplied by Estates IT™ Ltd


The following are the terms and conditions attaching to acceptance by The Company of The Customer's ("The Customer") order except where modified by special arrangements in writing. The "The Company" means Estates IT™ Ltd, its associated or subsidiary companies.

Additional terms and conditions for specific services appear at the bottom of this page.


Turnaround times are quoted in good faith and The Company shall not be liable for any loss of whatever nature resulting from failure to adhere to quoted time schedules.


The Customer hereby indemnifies The Company against any claim which may be made against The Company by any third party whether or not resulting from any breach or breaches of this Contract by The Customer such indemnity to include any loss damage cost or expense (including legal expenses) which The Company may suffer or incur in connection with such a claim. In particular the responsibility for ensuring that advertisements comply with all relevant legislation and do not infringe the rights of third parties rests with The Customer.


All monthly payments for software and services is payable at least one month in advance.

Payment is due on placing an order except where these terms are expressly modified by The Company. Under normal circumstances The Customer will provide a cheque, credit/debit card or Internet/BACs payment with the order and The Customer must sign a Direct Debit for the full amount due each month. VAT will be charged at the rate in operation at the relevant Tax Point date.

All initial payments are non-refundable.

Payments for subscriptions and user licences are billed on a monthly basis. The full subscription is due for a month or part thereof.

If payment is not received by the due date stated on an invoice issued by The Company, The Company reserves the right to charge a late payment fee of £20+VAT for administration costs and daily interest at Libor + 4% for the period of non receipt of the funds or to terminate or suspend the contract of service and / or supply of software.

The Company preferred method of payment is by Direct Debit or Bank Transfers. Please note there are no charges for payment by any method.

4a. Credit Card Payments

Credit Card, Debit Card Payments are free of charge. American Express not accepted.

4b. Returned Cheque Charges

The Company does not accept cheque payments for subscription services.

If a cheque is represented to the bank The Company reserves the right to charge a fee of £20+VAT to cover administration costs. If a cheque is refused payment from the bank The Company reserves the right to charge £20+VAT to cover administration costs.

4c. Returned Direct Debits

If a direct debit fails to be paid by The Customers bank, The Company reserves the right to charge a fee of £20+VAT to cover administration costs.

4d. Price Increases

The agreed price for renting software from The Company will not increase, at any given time, by more than three times the rate of inflation or 15%, whichever is the greater for the original order that was signed.

The Company reserves the right to increase its charges for the Services and / or Software. The Company will give The Customer written notice of any such increase 1 month before the proposed date of the increase. If such increase is not acceptable to The Customer, it shall notify The Company in writing within 1 week of the date of The Company's notice and The Company shall have the right without limiting its other rights or remedies to terminate the Contract by giving 2 months written notice to The Customer


Where a client of The Company sells or transfers the business to a separate company and that business continues to use the service without material interruption. All outstanding amounts on the original account for services supplied by The Company are deemed to be transferred to the new company forming part of the consideration paid by the new owners.


The Company undertakes that it will not itself nor through any agent offer any property for sale or to let or in any other way complete with The Customer in relation to Estates IT™ Ltd service.


The Company will make available to The Customer the benefits of the Estates IT™ Ltd service using its customised software in an expeditious manner. Modifications and improvements to the software will be available to The Customer during the term of the agreement. Copyright of the software shall at all times remain the property of The Company.

The Company undertakes to use its best endeavours to ensure that material supplied by The Customer shall be reproduced on the internet in an acceptable manner. However, it is recognised that owing to the limitations of scanning equipment technology the variation in quality of supplied material and the inability of The Company to intervene in the automated process that no guarantee is given that in every respect an advertisement is faithfully and without error reproduced. In this respect The Customer undertakes to abide by the instructions which shall be given from time to time by The Company to ensure that material submitted conforms to the required quality and in designated sequence. Except as neither otherwise stated no condition is made implied nor is any warranty given or implied as to the quality of advertisement provided under the Estates IT™ Ltd service.

The Customer Warrants that he has not relied on any representation descriptions, illustrations or specifications contained in any publicity or other material made or produced by The Company which are only intended to convey a general idea of the service mentioned therein.


From time to time and as The Company deems fit it will be necessary to carry out maintenance of its Internet equipment. The Company undertakes to carry out this work wherever possible causing the least disruption to users of the system.

The Company reserves the right to withdraw support for the non-current version(s) of Software supplied by The Company. The Company will give The Customer a notice period, of no less than 1 year, regarding the withdrawal of such support.

Full Terms & condition of PCHomes Software Support supplied by The Company are here.


If The Customer wishes to terminate the contract of service or software rental, a minimum of 2 month's notice must be given in writing to The Company, unless otherwise agreed in writing by The Company.

The Customer will be charged for that Period of Service and or rental.

Any contract period term payments must be fulfilled for the whole contract period agreed.

At the end of the period of termination of any Estates IT™ Ltd service and software rental:

  1. The Customer or any related company or person is prohibited to use any such Estates IT™ Ltd Software and programs.
  2. All disks provided by The Company containing Estates IT™ Ltd Software and programs must be returned within 7 days.
  3. All appropriate Estates IT™ Ltd Software and programs must be removed from all Hardware used by The Customer or any related company or person within 7 days.

If The Customer is found in breach, of any of the above, a charge of £2500 will levied upon The Customer, for each month of breach after the period of termination.


Other than the duty to take all reasonable care in providing the services all conditions and warranties on The Company's part expressed or implied statutory or otherwise are (so far as may be possible in Law) hereby expressly excluded. Save in respect of death or personal injury caused by the negligence of The Company, its employees or agents The Company shall be under no liability for any loss or damage of whatsoever nature suffered by The Customer its employees or agents in contract tort or otherwise whether direct or indirect or consequential howsoever the same may be caused. The Customer accepts that The Company has acted in reliance upon the limitation of liability herein contained in determining the prices for services which are to be provided.


The agreement shall be assignable by The Company, and The Company may subcontract to any third party the performance of all or any part of the service to be provided hereunder, without prior notice to The Customer.


The proper law of the contract shall be English Law and the parties agree to submit to the jurisdiction of the English Courts in respect of all matters arising. Should any dispute arise under this contract The Customer hereby agrees that they will not withhold any payments due nor refuse to make prompt payment pending the resolution of such dispute setoff or counterclaim in respect of such dispute as a reason for withholding any payment due.


Neither party shall be liable to the other if there is any total or partial failure of performance by it of its duties and obligations to the other if occasioned by any act of God fire, act of Government or State War civil commotion insurrection embargo strike lockout or any other reason beyond its control. It is hereby recognised by The Customer that the Estates IT™ Ltd service is dependent upon the service provided by its Internet Service Provider and that such service is outside the control of The Company. The Company will use a recognised and established Internet Service Provider, but will not be liable for any reason whatsoever for any failure to provide the required service by the Internet Service Provider.


The Company shall not be liable to The Customer for loss arising from or in connection with any representations, agreements, statements or undertakings made prior to The Customer's order other than those confirmed by a duly authorised representative of The Company in writing.

For any issues: Contact us

If you wish to file a complaint please read our Complaints Procedure

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PCHomes Software End User Licence Agreement. (PDF)

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Estates IT copyright and submissions.

Estates IT Privacy Policy.

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Complaints Procedure