Estates IT are proud of their record in the Estate Agent software and Estate Agent Website design market. We strive to offer the highest and most personalised level of customer service. Our experienced staff are ready to help customers get the best out of their IT solutions provided by Estates IT.
Please read below a select few of our of testimonials from some of our customers.
“...they are fantastic to deal with”“We have been successfully using Estates IT for software and website management at Butler & Stag since our inception. Over the years they have been a great sounding board for us and have taken the time to understand our ethos and vision. In particular we have an excellent relationship with Nick Hubbard who has been superb to work with throughout. Never contented to stand still, we are constantly updating our website and Estates IT are always available to discuss new ideas. Most recently we decided to take the plunge and develop a responsive website to allow visitors to our site a more user friendly experience and help keep us ahead of the industry competition.
Nick Hubbard and Adam Smith immediately had our grasp, and worked quickly to produce the initial designs which we were both delighted with. From then on Adam became our main point of contact, and really made it easy for us to convey any alterations. He was always quick to respond and to return calls or emails, and the next draft was delivered by always on the timescale promised. Adam has been a pleasure to deal with throughout. In just 12 weeks, we have a new, sophisticated responsive website with a crisp and contemporary feel. It's already had excellent feedback. I can honestly recommend Estates IT as a company, they are fantastic to deal with. They understand our business and this is reflected in the site. Above all they are very nice and efficient people to deal with.”
Michael Woolley & Neil Leahy
Butler & Stag
“... increased our volume of valuations”“Hi Guys thanks for all your hard work on the website. The site has been live for only a few weeks and we are getting some really great feedback from new and existing customers. Not only are we happy with how the site looks but also being found on the search engines has already increased our volume of valuations. Great work guys and thanks for your ongoing support.”
“...absolutely delighted with the service”“I am absolutely delighted with the service that we get from using PCHomes from Estates IT, we used to use a different software package and it was always an answerphone message when we called for support, but with Estates IT, we call them and are put through to support within a few seconds, they are very knowledgeable on their product and are willing to customise our system to suit our operation. The rental package that we have from them is reasonable as it means that we get all the updates as soon as they are available. I would have no hesitation in recommending PCHomes and Estates IT to any independent Agency who is looking for a complete package.”
“...staff are always so prompt”“I love our database, now I am getting into it I can do things I never used to be able to manage with my short working hours. So pleased I signed up for it. Your staff are always so prompt in replying to any issues we have.”
“... incredible company to work with”“We have worked with Estates IT for the past 10 years, they have been an incredible company to work with especially their customer service as compared to other companies. Anything needed is urgently dealt with, in some occasions the directors themselves are happy to help when necessary. They have been dealing with our website for the past few years but this year in particular they have designed an award winning website : More importantly Adam has been an incredible web developer and we are grateful to have worked him. Guys once again thank you for this great website!”
“...went smoothly and without a hitch”“Just a short line to let you know how satisfied Pikes Estate Agents Ltd are with our new website which Estates IT constructed for us. From our initial meeting to completion the whole process went smoothly and without a hitch. We have received more traffic through our new website than any other portals from viewing requests, valuations and general communication with tenants moving in and out of our properties. I would be delighted to provide a reference for new businesses contemplating using your web services. Many Thanks”
“...exactly what we wanted”“It has been an absolute pleasure to work with you and your team. From the beginning we discussed the plan and decided the way forward. We were given a date to deliver the content and a following date where the web design team would commence work. This has all gone to plan with some amendments along the way which you have embraced and sorted accordingly. The web site is exactly what we wanted!. A modern and professional image with all the mod cons! Thank you all for all your hard work.”
Rooftop Estates & Lettings
“...second to none customer services”“From the 1st day I contacted Estates IT I have had second to none customer services, advice and support from all of the team. Kind Regards”
Independent Housing UK Ltd.
“...massively improved productivity”“I've been in the industry for over 10 years and I've used plenty of Property Management and Lettings packages during that time. We chose PC Homes from Estates IT for our new agency and from the start, we were impressed. They pride themselves on listening to their users and they then use their recommendations to continually improve their product. The front end is very intuitive, and all the information is on the screen in front of you, exactly when you need it. It integrates seamlessly into our website and Outlook, and has massively improved productivity. We have a great relationship with the web team, the support staff and the trainers, nothing is too much trouble for them and I would have no hesitation in recommending them and their product. Ten out of ten! Kind Regards”
“...can't be more happy”“Right from the beginning we wanted a company that specialised in software and web design, with Estates IT we have this. We have now been working with them for a number of years and can't be more happy with the support we have received. I wanted a new website like no other in our area and this is exactly what we have. I had a vision and they made it a reality. Thank you to all the team for their support over the years. I would recommend any Estate Agent to use your services to help grow their business.”
“...superb company and product”“I would like to congratulate Estates IT on your quality of service and to say what a fantastic product PCHomes is. As a small agency we were at the stage where we either employed further staff members or utilised a good Estate and Letting Agency software package. We found PCHomes. Sales, training, projects and customer service staff members are all approachable and helpful and sort any issues we experience quickly and efficiently. The on-site training was especially helpful and we have the comfort of knowing someone is available on the telephone. And on a final note, the cost of all of the above service is not prohibitive for a small business such as ourselves. All in all superb company and product. Yours sincerely”
Towns & Crawford
“...best in the business”“Thank you very much Estates IT From my self and everyone at Mapesbury we wish you and everyone at Estates IT a very lovely Christmas and New year. You guys are the best in the business. Thank you for all the help and supports this year Guys. We look forward to working with you all in 2015. Yours sincerely”
Mr. M S Amin
Mapesbury Property Services
“... happy to recommend them”“We've been really pleased with how Estates IT have handled our website. They've been helpful and friendly to deal with. When we needed our sales website upgrading, they understood exactly what we were asking for and were able to make the changes in the timescale we'd agreed. We'd be happy to recommend them to other companies.”
“...easy to understand”“Right from the start we decided we wanted a specialist estate agent website provider after a precious bad experience! We found Estates IT web page easy to understand with illustrative examples of current sites that we could amend to suit our brand, it was clear that they knew what they were doing. We gave them a specification and they gave us clear direction and timescales that we would work too. The advice we were given was invaluable as was their creative side when it came to design work. Overall we are so satisfied with the service, value for money and product we received. We would not hesitate to recommend them in the future. Thanks for the ongoing support Estates IT. Steve and Mark Evolve Estate Agents, Somerset.”
Steve & Mark
Evolve Estate Agents
“...the way you handle clients is excellent”“I would like to take this opportunity to say that we are very happy with our consultant Dorne Wood. She is very professional and the way she has handled our account has been great. I have worked with many web design companies, including one which is a household name and I can confirm that your service and the way you handle clients is excellent. Your web designer Steve Cooke is absolutely brilliant at what he does and we appreciate all the hard work he has put into designing our new website. We especially like the jump menu's we think they are great! As for your trainer David Weller, what a cool guy! He is very experienced and to the point. We look forward in working in partnership to roll out the franchise program; your software will help us to move forward. Warm Regards Bobby”
“...an edge over your competition”“I am emailing with regards to the service we have received from your team and more specifically Vicky. I just thought you should know that Vicky is a real asset to your business. We have always had an excellent experience with her. As I'm sure you are aware, it's rare to encounter anyone these days who genuinely wants to help a customer solve a problem or find exactly what they need. Anyone who treats customers with so much kindness and respect is a rare jewel, and truly gives you an edge over your competition.”
First 4 Lettings
“...excellent customer support”“Since we have opened we have been with Estates IT and the excellent customer support that you have provided for us from day 1 has meant that we have not had to worry about our software at all, your no problem approach has meant that we could concentrate on and build our business! Please pass on our thanks to all the team!”
Roundtree Real Estate
“...recommend you guys anytime”“Just wanted to drop you an email to say how pleased we are with the website and mobile website. We had a couple of divert issues on our end with saltsmanandco.com but other than that Thank You. Please can you say thanks to Vicky as well as the team. Everyone loves to moan and rush to go live but there never any thank you at the end!! I will recommend you guys anytime.”
Saltsman & Co
“...surpassed my expectations”“When I sat down with Nick Hubbard and went through my wish list, I must admit, I doubted I would end up with what I had in my minds eye, but you guys have surpassed my expectations, so THANK YOU. Not forgetting David for his patience on our training days, and Jackie and Vicky for their excellent communication skills and patience on the phone with support. Starting a new business is hard and having to learning a load of new skills at the same time makes it an up hill battle, but you guys have definitely eased the pain, So once again a very big thanks from all of us here at LONDON ESTATES.”
“...cost is very reasonable”“Before starting my own Lettings Agency I had used several software packages which had all had good and bad points. I was keen to ensure that there would be a smooth transition between back office, accounts and sales which was why I chose PC Homes from Estates IT. Setting up was simple and once I had provided logos and wording I found myself ready to trade with an attractive and fully functional website with fully integrated software. As with all systems it took a few weeks to become 100% competent but once I was I found the system to work FOR ME rather than the other way around. The beauty of this system is that I don't need to follow every single step to achieve the result that I need, rather I pick the bits that I need. Nine months in and my accounts are spot on, Landlords extremely happy with their statements and contractors accounts perfect.
I cannot recommend this system highly enough. Improvements are made where necessary, help is always available if needed and the staff make every effort to help me to further my business (recently they made specific changes to one landlord's statements for me and made her extremely happy!) In addition the cost is very reasonable.
Great system and a big thank you to all of you at Estates IT.”
Roland Legg Property Consultants
“...PCHomes that stood out above the crowd”“In 2011 when as a company we were deciding to upgrade our Estate Agency Software, out of all the products we saw it was PCHomes that stood out above the crowd. We went into the process with a list of requirements we wanted the software to do and found that most other products didn't quite meet all of them ...
Ian Bennett, Director
“...very easy to use”“We have found PCHomes very easy to use and without doubt has helped in the development of our company over the last 3 years. We would not have any hesitation in recommending their services to any other Estate and Letting agents.”
“... I was pleasantly surprised”“I wouldn't hesitate in recommending the 'PCHomes Training course' to people who are interested in knowing more about using PCHomes Estate Agent Software to its full potential. I initially thought after using the software for a couple of years it may have been a waste of time and money, but I was pleasantly surprised. I learnt how to utilize the software more effectively, and even had some parts re-configured to be bespoke to my business. David is clearly an asset to Estates IT and a natural at training a small group. I would highly recommend this course. Well worth a day out of the office.”
“...customer support have been a fantastic help”“We have used various software systems in the past but none of them have been as intuitive and user friendly as PCHomes Estate Agent Software. Not only is the software great but the customer support have been a fantastic help. We would have no problem recommending their services.”
HRH Estates Lettings and Sales
“...attracting more users than ever before”“Estates IT have made us a superb new estate agent website that's attracting more users than ever before. We run our office system and database via them and they give us full IT (and very instant) technical support. The planning and implementation of our new site was a smooth process and we were given excellent advice on getting the best online performance, which is imperative for estate agents today. Our staff have been trained to get the most out of the office system and we've always found Estates IT to be extremely friendly and approachable. Vicky, Jackie and Nick are brilliant ambassadors for the company, and nothing is too much trouble for them.”
“...I've not been disappointed”“I chose Estates IT because I wanted to deal with a company that can offer a personal service, and I've not been disappointed. Their customer service is excellent.”
Farr O'Neil - Residential Estate Agents
“... improved the running of our business”“I have used Estates IT for over 5 years and find their customer services very helpful and reliable. The software is user friendly and has improved the running of our business.”
Wonderlease Property Management Professionals
“...very happy with the standards”“As regards the service that you offer, I am happy to say that we are very happy with the standards. We often have queries regarding our back office systems and I have always found you extremely efficient and helpful. When making an investment of any kind, it is important to know that the after sales service will be adequate. In your case it is excellent.”
H Wald & Co. Chartered Surveyors and Estate Agents